Careers at HRCI

We firmly believe that our employees drive the success of our organization. Our goal is to be a global leader in developing rigorous exams to demonstrate mastery and real-world application of forward-thinking HR practices, polices and principles while creating an environment that offers challenging, stimulating and rewarding opportunities for our employees.

HR Certification Institute is an Equal Opportunity Employer.

Benefits Summary

HR Certification Institute Values

Chief Business Development Officer (CBDO)

The CBDO is responsible for collaborating with the HRCI leadership team to ensure successful business operations and the delivery of best-in-class HR certification. The CBDO develops and implements comprehensive and coordinated business development strategy and measure results. The CBDO works in a highly complex environment and effectively leads and facilitates the activities of internal and external stakeholders.  For the full job description and to apply online, please click here.    

Director, Customer Experience

The Director, Customer Experience is responsible for test administration (e.g. candidate application and testing policies and processes), recertification/continuing education policies and processes, and other customer service escalations and inquiries. In this role, a successful individual will able to articulate a vision for customer experience, gain buy-in from other organizational leaders and effectively manage the Customer Experience team. This individual will design and lead the customer experience, including customer satisfaction and loyalty. For the full job description and to apply online, please click here.